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Terms & Conditions

Terms of Supply



These are the terms and conditions of supply for (Site). The Site is operated by Party Zone. We are a Sole Trade company based England. Our registered office is at Hove 140 Portland Road BN3 5QL. 


Your purchase of any of the products offered on this Site (Products) is subject to these terms and conditions and by placing an order for any Product you agree to be bound by them. You should print a copy of these terms and conditions for future reference. Use of the Site itself is subject to our Website Terms of Use. 


We reserve the right to change these terms and conditions from time to time by changing them on the Site, although no such change will affect any order you have already placed.

Ordering and availability


Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order by clicking the "Complete Payment" button on the checkout page.


After placing an order, you will receive an email acknowledging that your order has been received and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to buy Product(s). All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Complete Payment" button, you enter into an obligation to pay for the Product(s) in the event that your order is accepted. Once your order is accepted, you will be sent an email that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between you us in relation to the Products ordered will only be formed when the Dispatch Confirmation is sent. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract.


The Contract will relate only to those Products whose dispatch has been confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.


In the event that you provide us with any specification, design or other material ("Customer Material") in relation to a proposed bespoke order (i.e. an order for Products which are not available from stock but which, by special arrangement, we may (in our discretion) agree to supply following a specific request from you) ("Bespoke Order"), you are responsible for such Customer Material as submitted by you. You must not submit any Customer Material that:

  • infringes on the intellectual property rights or other rights of any third party, or is unlawful, threatening, abusive, libelous, pornographic, obscene, vulgar, indecent or offensive;

  • contains or distributes any viruses and/or other code that has contaminating or destructive elements; or

  • impersonates, or misrepresents an affiliation with, any person or entity.


By submitting any Customer Material, you confirm you have the right to do so and grant to us and our affiliates a perpetual, irrevocable, worldwide, non-exclusive, royalty-free and fully sub-licensable right and licence to use, reproduce, modify and adapt such Customer Material (in whole or part) and/or to incorporate it in other works in any form.

Delivery or collection


Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days after the date of the Dispatch Confirmation, unless there are exceptional circumstances.


Your order will be delivered to the United Kingdom delivery address you specify when placing your order, unless you opt (where available) to collect it from one of the collection points offered by our courier from time to time, where the courier offers such a collection service. A current list of the available collection points can be found on the Site. If you opt for this collection service, your entire order will be delivered to your chosen collection point and will be available for collection by you from the date notified to you by our courier. When collecting your order, you should take with you the Dispatch Confirmation, along with some form of identification (such as a credit card or driving licence).


You are responsible for making sure your delivery address is correct. If the delivery address is a business address, please ensure the business name is specified in the first address line. If your address is geographically remote, for example certain outlying islands or other isolated locations, it may not be possible to deliver there. If that is the case, you will be notified before your order is accepted. Orders cannot be delivered to Post Code or similar addresses.


Products comprised within the same order cannot be delivered to different addresses.


Orders are delivered by courier, using your chosen delivery method and service where prompted on the Site. Courier deliveries take place on Monday to Saturday, excluding bank and public holidays, usually within the hours of 8am and 5pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require a delivery to be signed for.

Price and payment


The price of Products is as quoted on the Site from time to time.


Prices include VAT but exclude delivery costs, which will be added (at the cost shown) to the total amount due, once you have selected your chosen delivery method and service where prompted on the Site.


Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which a Dispatch Confirmation has already been sent.


The Site contains a large number of Products and it is always possible that, despite best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of the despatch procedures so that, where a Product's correct price is less than the stated price, you will be charged the lower amount. If a Product's correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before the Product is despatched, or reject your order and notify you of such rejection.


Payment for all orders must be made by credit or debit card on the checkout page. Most major credit and debit cards are accepted. Your credit or debit card will not be charged until your order is dispatched.


You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

Consumer rights


Except in relation to certain Products set out below, you may cancel a Contract at any time before your order is delivered and up to 28 days afterwards, beginning on the day after your order (in its entirety) is delivered to you or, if you opt (where available) to collect it from one of the collection points offered by our courier and that collection point is managed by a third party other than the courier (for example, a local convenience store), the day after it is delivered to that third party.


If you cancel your order before dispatch you will receive a full refund of the price paid for the Products.


To cancel a Contract, you must clearly inform us, preferably:


You must also return the Products within 14 days after the day of cancelling, in the same condition in which you receive them, together with all the original packaging, labels and tags. This does not affect your right to take reasonable steps to examine the Products, including taking them out of the packaging and trying on any item of clothing. *Terms & Conditions applies on Wigs and Masks


You have a legal obligation to take reasonable care of the Products whilst in your possession. If you fail to comply with this obligation and you return the Products not in the same condition in which you receive them (for example, they are returned stained, marked, torn or showing other signs of having been worn or otherwise used, then the cost will not be exchangeable.


You will not have any right to cancel a Contract for the supply of any Products that have been personalised or made to your own bespoke specifications (if such options are offered), unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered.


To return the Products, you should package the parcel securely (making sure you include a note of your name and address (enclosing any returns slip, if you have been provided with one) inside the parcel) and then return it, either by courier or by recorded delivery mail or other form of certified mail, to the following address: 
Party Zone Returns 
140 Portland Road
Hove, BN3 5QL


You are advised to take out enough postal/carriage insurance to cover the value of the contents. Please save your proof of posting/dispatch and tracking information until an exchange has been processed. You will be responsible for the cost and risk of returning the Products.

Refunds policy

We do not issue a Cash or Card refund you can exchange with same items or items with similar value.

Damaged or faulty products


If any Product you order is damaged or faulty when delivered to you, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.

Exchange Policy


*Wigs and Masks are NON exchangeable or refundable

Exchange can be made with items of the same value, Items with less value will not be entitled for difference in amount refund. 


We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with:


The Product(s), our service to you; or any other matter, please contact us as soon as possible.


If you and we cannot resolve a dispute using out internal complaint handling procedure,



You may not transfer or assign any or all of your rights or obligations under any Contract.


All notices given by you must be given in writing to the address set out at the end of these terms and conditions. We may give notice to you at either the email or postal address you provide when placing an order.


If we fail to enforce any of our rights, that does not result in a waiver of that right.


If any provision of these terms and conditions is found to be unenforceable, all other provisions shall remain unaffected.


These terms and conditions may not be varied except with our express written consent.


These terms and conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.

Contacting us

Please submit any questions you have about these terms and conditions or an order you have placed or ordering in general by email to or write to us at: 

Party Zone Customer Services 
Portland Road 

Hove, BN3 5QL

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